Under A Tin Roof is a lifestyle, home, and gardening company focused on creating content based around simple living, homesteading, and the creation of quality handmade goods. Founded by mother/daughter duo, Jill and Kayla Haupt.
We want you to be completely happy with everything you order from Under A Tin Roof! If for any reason you are unsatisfied with one of our products or services, please contact us right away. Please send all order and shop related inquiries to underatinroof2015(at)gmail(dot)com
Order processing time is usually 3-10 business days. Turn around time is 2 weeks, with the exception of clothing and custom made orders. Orders are typically processed twice a week.
At this time, we do not offer international orders, though we have in the past and may again in the future. International orders are sent via regular Airmail and, depending on the country you live in, can take in excess of 20 business days to arrive.
Please remember that if you are ordering internationally you are the importer and are responsible for paying any customs fees, taxes, or charges that your country's import laws impose. Please contact your customs office and check that you are aware of these prior to placing an order as we cannot advise on these matters.
If for some reason you purchase a digital product from us and lose the email that contains the download, which expire after 24 hours, please email us with your name and order number so that we may resend you your digital goods. If you cannot provide proof of purchase with a name and order number, we cannot resend the goods and you must purchase them again.
If you purchase a physical product from us that is shipped in the mail and lost, please contact us immediately with your name and order number. While we cannot control the USPS delivery system, and the package is out of our hands, we will find a way to either resend your item(s) or reimburse you. If you cannot provide a name and order number for the item, then we cannot resend the goods and you must purchase them again.
We ship USPS Priority Mail, which takes 2-3 business days to arrive.
If you are unhappy with your order, with the exception of custom orders, you may return it. Before returning the item, please contact us first. Merchandise must be in the same condition that it was when shipped to you. All return items must be returned within 10 days of arrival of order.
The customer is responsible for all return and exchange shipping charges. Shipping charges are not refundable.
Upon the arrival of your returned item, we will issue a refund for the amount of the returned item(s).
We do NOT accept returns on custom orders, herbs, or other perishable items (i.e. seeds, honey, teas, etc).
We do NOT take returns on custom orders. All personalized items and custom orders must be paid in advance before we can start work on your order. If you do not like the font, color, size, etc on a customized item for whatever reason (unless we have misspelled a name or phrase) and you need your item to be done again, you will need to repurchase the item and pay for it. Please make sure all qualities of your custom order are correct before placing your order!
If a product you ordered arrives damaged or broken, please contact us immediately. We ask that you also attach a photo of the damaged product. All damaged items will be replaced by us in a timely manner.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.