Terms + Conditions

 

Shipping + Return Policies

Our PRomise

We want you to be completely happy with everything you order from Under A Tin Roof! If for any reason you are unsatisfied with one of our products or services, please contact us right away.  Please send all order and shop related inquiries to underatinroof2015(at)gmail(dot)com

Order Processing

Order processing time is usually 3-10 business days. Turn around time is 2 weeks, with the exception of clothing and custom made orders. Orders are typically processed twice a week.

International Orders

At this time, we do not offer international orders, though we have in the past and may again in the future. International orders are sent via regular Airmail and, depending on the country you live in, can take in excess of 20 business days to arrive. 

Customs Fees, Taxes, and Charges

Please remember that if you are ordering internationally you are the importer and are responsible for paying any customs fees, taxes, or charges that your country's import laws impose. Please contact your customs office and check that you are aware of these prior to placing an order as we cannot advise on these matters.

Lost Orders

If for some reason you purchase a digital product from us and lose the email that contains the download, which expire after 24 hours, please email us with your name and order number so that we may resend you your digital goods. If you cannot provide proof of purchase with a name and order number, we cannot resend the goods and you must purchase them again.

If you purchase a physical product from us that is shipped in the mail and lost, please contact us immediately with your name and order number. While we cannot control the USPS delivery system, and the package is out of our hands, we will find a way to either resend your item(s) or reimburse you. If you cannot provide a name and order number for the item, then we cannot resend the goods and you must purchase them again. 

Shipping + Handling

We ship USPS Priority Mail, which takes 2-3 business days to arrive. 

Returns

If you are unhappy with your order, with the exception of custom orders, you may return it. Before returning the item, please contact us first. Merchandise must be in the same condition that it was when shipped to you. All return items must be returned within 10 days of arrival of order.

The customer is responsible for all return and exchange shipping charges. Shipping charges are not refundable. 

Upon the arrival of your returned item, we will issue a refund for the amount of the returned item(s). 

We do NOT accept returns on custom orders, herbs, or other perishable items (i.e. seeds, honey, teas, etc).

Custom Orders

We do NOT take returns on custom orders.  All personalized items and custom orders must be paid in advance before we can start work on your order. If you do not like the font, color, size, etc on a customized item for whatever reason (unless we have misspelled a name or phrase) and you need your item to be done again, you will need to repurchase the item and pay for it. Please make sure all qualities of your custom order are correct before placing your order!

 

Privacy Policy

Our PRomise

This privacy policy discloses the privacy practices for Under A Tin Roof. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  •  What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 
  • What choices are available to you regarding the use of your data. 
  • The security procedures in place to protect the misuse of your information. 
  • How you can correct any inaccuracies in the information. 

Information collection, use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email underatinroof2015(at)gmail(dot)com.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Surveys + Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.